March 27, 2024
Cowboy Math
What is "Cowboy Math?" Recently, I was in a quarterly planning session with a client in Portland, and I pulled out my handy calculator. As I was using it, one of…
March 31, 2014
Customer Service or Customer Retention?
The world has changed. The level of service our customers are requiring has changed dramatically. How do you know if you are actually delivering better service? We want great customer…